At Prime China Mart, customer satisfaction is our top priority. This Refund and Returns Policy explains the terms under which returns, replacements, and refunds are accepted. By placing an order at https://primechinamart.com/, you agree to the conditions outlined below.
Eligibility for Returns
Products must be returned within 7 days of receiving the order. To qualify for a return, items must be unused, undamaged, and in their original packaging with all tags, accessories, and invoices included. Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return, including clearance or discounted items unless defective. Products damaged due to misuse, improper handling, or customer negligence are not eligible for return or refund.
Return Process
To initiate a return, customers must email info@primechinamart.com with their order number, reason for return, and clear photos of the product if necessary. After review and approval, return instructions will be provided. Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect.
Refund Policy
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed to the original payment method within 7 to 10 business days. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the replacement product. Exchanges are subject to product availability.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@primechinamart.com with supporting photos. We will arrange for a replacement or refund as applicable.
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: info@primechinamart.com
Website: https://primechinamart.com/